Something spooky is going on in the tech recruiting world.
In recruitment, “ghosting” is when a candidate, quite suddenly, disappears into thin air (like a ghost!). At some point in the recruitment process, they decide to end all communication for no apparent reason. They don’t call, they don’t email, they don’t text – they just evaporate.
As the job market changes and the power balance shifts between candidates and recruiters, “ghost candidate” appearances are becoming more common. This is especially true in tech recruiting, where the tech talent shortage is giving developers the upper hand.
Why are tech candidates ghosting you?
They’re confident in their ability to find a new job
Ghosting is frustrating and expensive for recruiters. However, the desperate need for developers (in 2017, 2.8 million tech job openings were posted in the US) means that candidates aren’t too worried about annoying hiring organizations – they know they’ll find work.
They’re giving recruiters a taste of their own medicine
Candidates ghosting recruiters is a relatively new phenomenon. Recruiters ghosting candidates, however, has been all too common in the past. Now that they have the upper hand, candidates who have been ignored, cut off or cold shouldered may be tempted to do the same to hiring companies.
They simply want to avoid conflict or unease
A lot of candidates simply fear the awkwardness and tension of turning down a job. They decide it’s easier (for everyone) if they just disappear. The job might not be the right fit for them, and they think that silence is the best (or at least the easiest) way for them to decline.
They have multiple offers and little time
Now this might sting a little.
Often, talented developers will have received multiple job offers – and yours might not be the one they go for.
Yep, developers are in high demand. One front end developer received so many messages from recruiters that he decided to create a bot to filter through the messages for him! You can imagine that these high-profile programmers (especially those that aren’t actively looking for a job) are very busy and might be prone to a spot of ghosting.
They have some sort of emergency
Ok, for all you good will having, benefit of the doubt giving, in humanity believing recruiters out there – yes, sometimes it’s just an honest emergency. Something might have come up (a family emergency, an accident, an illness, a broken phone/computer).
How can you avoid being ghosted?
So how can you avoid being ghosted by developers? There’s no spell or magic potion to chase ghosts away for good. However, improving your candidate experience and thus candidate engagement will help keep ghosts at bay.
Be transparent about your recruitment process
Transparent like a ghost
Clearly document your recruitment process and lay it out for candidates.
Reassure candidates by explaining the different stages of your recruitment process: a technical test, a one to one interview, a meeting with the tech team, etc. Candidates who know what’s coming are less likely to panic, worry, lose interest or disappear.
Communicate with candidates
No screeching, howling, shrieking – or ghosting
As we’ve just mentioned, candidates like to know what’s going on.
“81% of job seekers say employers continuously communicating status updates to them would greatly improve the overall experience.” – CareerBuilder
It’s pretty straightforward: if you don’t want to be ghosted, don’t go ghosting candidates. Acknowledge candidates’ messages or coding test submissions, make sure you’re available to answer any questions they might have. The lack of response from employers is what candidates find the most frustrating (cited by 52 percent of job seekers) about the hiring process.
Silence is anxiety-inducing for candidates, especially when they know their skills are being judged. Keep communicating – and from a personal email address. A generic email address (firstname.lastname@example.org) sends out a chilling vibe and won’t help your customer engagement one bit.
Look out for ghost signals
Flickering lights, creaking doors, that kind of thing!
Is your tech candidate starting to take longer to answer emails? Has the tone changed? Are they beating around the bush? Are your calls going unanswered?
Being prepared and keeping your eyes peeled for ghost signals can save you time and frustration. Set up a (reasonable) process for dealing with disappearances. For example, after three unanswered emails, maybe it’s time to cut your losses and inform your candidate that you’ll be moving on. The average tech position vacancy costs 500$ per day – you can’t afford to dwell on the ghosts of recruiting past.
Analyze where you’re going wrong
Before it’s too late and you’ve made a Frankenstein
Measuring and analyzing your candidate experience and candidate engagement is the first step to improvement. Ask for feedback, track what’s being said on social media and forums, identify at which stage of your process you’re losing candidates – and make the necessary changes.
Leverage your employer brand
Make the pumpkin patch greener in your company
Your employer brand is everything that influences how past, present or future recruits feel about your company as a place to work. Pay attention to your candidates’ interactions with your company employer brand. Make sure they feel confident about working with you. Understand what’s really important to developers at work and shine light on your company tech culture and organization.
68% of developers say that learning new things is the most important part of a job. If you offer professional development programs or training possibilities, say so. If you organize internal events or hackathons where your tech teams can stretch their coding muscles and learn new things, shout it from the rooftops!
Programmers that see you as an authentic, inspiring, tech-friendly employer are less likely to think you deserve the ghost treatment.
Be honest in your job descriptions
Cross your heart and hope to die
“Whilst 72% of hiring managers say they provide clear job descriptions, only 36% of candidates agree.” – Hubspot
It’s important to publish honest, clear, to the point job descriptions. Candidates that have shown interest in your company after reading your job description, only to realize that there are discrepancies between what you promised and what the job truly entails, will quickly vanish.
Be up front about the languages they’ll use day in day out, whether they’ll work on open source or proprietary software projects, or how they’ll fit into your existing tech team, for example.
Get good at interviews
Be less scary!
“83% of talent say a negative interview experience can change their mind about a role or a company.” – Indeed Research
The interview is an essential part of your hiring process. If you realize that the majority of ghosts appear (or, in this case, disappear) after their interview – then you know you’ve got to rethink what you’re doing.
A number of things will discourage developers interviewing for a tech position. Whiteboard interviews to test coding skills, for example, are largely criticized by the tech community.
“By asking a programmer to carry out a whiteboard coding exercise you are taking away the tools and processes they use ‘day to day’ for their job. Without this context you are not going to test their aptitude at their job but their aptitude at writing code on a whiteboard!” – Damien Filiatrault
Work on your interview questions and really get to know the person in front of you. A solid relationship from the get-go will give you a better chance of side-stepping ghosts.
One last thing – we have a confession to make.
It’s important to pay close attention to your tech recruitment process and your candidate experience. However, there is no sure way to avoid ghosting. It’s happened to us too:
Just over a year ago, we met a candidate for a DevOps position. We exchanged numerous emails, the candidate passed a technical test, came in for two interviews, had lunch with our team. We discussed contract details and made a formal offer. The candidate accepted our offer and then – we got ghosted! Nothing, nada, rien. Gone! Our emails, texts and called went unanswered.
We won’t lie, it hurt a little.
What about you, have you ever been ghosted?