CodinGame Screen Customer Agreement
This document was last updated on July 18, 2022.
CodinGame encourages you to carefully read this Customer Agreement before using CodinGame Screen (previously known as CodinGame Assessment) available at www.codingame.com/work/.
1. Definitions
- “ToS” refers to the Terms of Service available at the address https://www.codingame.com/work/terms-of-service/.
- “CodinGame”, “We”, “Our”, “Us”, “User”, “You”, “Services”, “Site”, “Account”, “Platform” have the same definitions as those in the ToS.
- “Candidate” refers to the candidate, employee or other (student, trainee, client…) assessed by You.
- “Contract” refers to all documents listed in the chapter “Contractual Documents”.
- “Customer Agreement” refers to this document, the CodinGame Screen Customer Agreement.
- “Data” refers to any User data generated by or processed by our Services.
2. Object
This Customer Agreement applies to any User who has created an Account by subscribing to one of the free or paid CodinGame Screen Service plans from the Site. By subscribing to one of the plans of this Service, governed by this Agreement, you accept this Agreement and all the contractual documents defined in the chapter “Contractual documents”.3. Contractual documents
The contractual relationship between You and CodinGame is governed by the following contractual documents:- This Customer Agreement available at https://www.codingame.com/work/codingame-assessment-customer-agreement/
- The Data Processing Agreement or “DPA” available at https://www.codingame.com/work/data-processing-agreement/
- The Terms of Service available at https://www.codingame.com/work/terms-of-service/
- The Privacy Policy available at https://www.codingame.com/work/privacy-policy/
- The Cookies Policy available at https://www.codingame.com/work/cookies-policy/
4. CodinGame Screen plans
The User can choose to subscribe to any of the following CodinGame Screen plans:- The “Free Trial” plan, a free plan
- The “Team” plan, a paying plan
- The “Business” plan, a paying plan
- The “Enterprise” plan, a paying plan
4.1 Free trial plan
You can create an Account by means of the “Free Trial” plan. In this case, it is not necessary to provide credit card details. If you choose this plan, We give you access to the CodinGame Screen features in “Free Trial” mode for a period of fourteen (14) consecutive days (hereinafter referred to as “Free Trial Period”). A natural or legal person is not allowed to open several Accounts in order to benefit from several Free Trial Periods. The Free Trial Period begins at the time of your registration on the Site. We reserve the right to end this period at any time. After this 14-day period, You will no longer be able to use the Service in “Free Trial” mode. If you wish to use the Service after the Free Trial Period, you will need to purchase one of the paid plans from your Account.4.2 “Team”, “Business” and Growth plans
If You choose to subscribe to a “Team” or “Business” plan, you subscribe to a monthly or annual subscription that allows You to use a limited number of Tests during the subscription period. If You have subscribed to a “Growth” plan, this plan will no longer be available for annual subscription renewals effective June 1, 2022. In the case of a monthly subscription, the subscription starts on the date of payment and the commitment period ends one (1) month after that date. In the case of an annual subscription, the subscription starts on the date of payment and the commitment period ends one (1) year after that date. The date corresponding to the end of the commitment period is hereinafter referred to as the “Anniversary Date”. The renewal of the subscription is implicit and takes place on the Anniversary Date for the same commitment period. At any time You may decide to terminate your subscription from the Site, in which case You may continue to use your allowance of Tests without restriction until the end of the current commitment period, i.e. until the Anniversary Date of your subscription. Once the subscription is completed, You will no longer be able to invite Candidates. In the event of non-payment upon renewal, the subscription and access to the associated services will be automatically closed. If CodinGame deems that use is excessive and is not “fair use” of the service (for example, an excessive number of invitations compared to the use observed among other customers), CodinGame reserves the right to terminate the subscription on the Anniversary Date. In this case, the customer will be notified by email no less than one week before the Anniversary Date of their subscription.4.3 “Enterprise” plan
If You choose to subscribe to an “Enterprise” plan, You subscribe to an annual subscription. The subscription starts on the date of commissioning and the commitment period ends one (1) year after that date. The date corresponding to the end of the commitment period is hereinafter referred to as the “Anniversary Date”. The renewal of the subscription is implicit and takes place on the Anniversary Date for the same commitment period. At any time, You can decide to terminate Your subscription from the Site, in which case You can continue to send Tests without restriction until the end of the ongoing commitment period, i.e. until the Anniversary Date of subscription. Once the subscription is terminated and the commitment period is over, You will no longer be able to invite Candidates. In the event of non-payment upon renewal, the subscription and access to the associated services will be automatically suspended. If CodinGame deems that use of an “Enterprise” plan is excessive and is not “fair use” of the service (for example, an excessive number of invitations compared to the use observed among other customers), CodinGame reserves the right to terminate the subscription on the Anniversary Date. In this case, You will be notified by email no less than one week before the Anniversary Date of Your subscription.5. Terms for the implementation of Services
5.1 Services
CodinGame provides the User with Services associated with the technical test solution “CodinGame Screen”. CodinGame Screen is a skills assessment portal that measures the technical skills of online developers. It includes in particular:- an invitation mechanism that allows the User to invite Candidates to take Tests
- question sets and exercises in several technologies classified by difficulty level
- a question editor that allows the User to create custom questions and exercises, tailored to their business (this personalized content is not accessible by other Users of the Platform)
- a cheating detection module that allows the User, for programming exercises, to identify candidates who have copied and pasted code from another candidate who may have previously passed the test
- the ability to customize the email template sent when inviting a candidate to take a test
5.2 Access to services
CodinGame makes all the Services available to the User via the Internet, for the duration provided for in the Agreement. Access to the Services is possible:- from the User’s computers
- from any mobile device, connected to the Internet, belonging to the User
- by means of the User’s credentials (email, password)
5.3 Availability – SLA
The Services are accessible by the User at any time, 24 hours a day, 7 days a week, with the exception of maintenance periods. In the event of a failure to comply with this rule, CodinGame undertakes to reimburse the User in the form of a credit note on the next invoice for the following amounts upon the request of the User, calculated on the basis of the duration of the failure over each month (D = Failure/A = Credit note):- D < 75% availability A = 100%
- D < 90% availability A = 50%
- D < 95% availability A = 20%
5.4 Technical assistance
Acceptance of the Contract provides access to technical assistance:- Requests for assistance should be sent to [email protected]
- A first response, acknowledging the reception of the assistance request, will be sent by CodinGame within 8 (eight) business hours
- So-called “blocking” problems will be resolved within 24 (twenty-four) business hours. CodinGame will keep the customer informed of the progress of the resolution of these problems and will notify the customer by email once the problems have been resolved
- “Non-blocking” problems will be prioritized by CodinGame, who will keep the customer informed of the progress of the resolution of these problems and notify the customer by email once the problems have been resolved